Congratulations on your new sofa—we can’t wait for you to sink into its comfort. To ensure a smooth delivery and setup, follow this checklist to inspect, set up, and enjoy your purchase worry-free.

1. Prepare Before Delivery


  • Confirm Details: Double-check your order number, sofa model, and delivery address. If there are special instructions (e.g., “leave at back door”), share them with the carrier in advance.


  • Clear Space: Move furniture, rugs, or decor from the delivery area. Leave at least 2 feet (60 cm) of clearance around the sofa for maneuvering.


  • Have Tools Ready: Keep scissors, a utility knife, and gloves handy to open packaging (avoid sharp objects near the sofa fabric).

2. Inspect the Packaging

Upon delivery, first check the exterior of the box/es:


  • Look for tears, dents, water stains, or excessive crushing. If the packaging is severely damaged, refuse delivery and contact our customer service immediately (we’ll arrange a replacement).


  • Verify labels: Ensure the shipping label matches your order number and product details.

3. Unbox & Check Components

Once unpacked, lay out all parts and compare them to the included “Parts List” (usually in the manual or attached to the box). Typical components include:

  • Sofa frame

  • Cushions (seat, back, throw)

  • Screws, bolts, and assembly tools

  • Accessories (e.g., remote control for recliners, storage keys)


If any parts are missing or damaged, take photos and email our support team—we’ll send replacements ASAP.

4. Test Functionality (If Applicable)

For sofas with extra features (recliners, sleeper mechanisms, USB ports):

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    Recliners: Lift the footrest to ensure it extends/retracts smoothly. Test the lock mechanism (if applicable).

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    Sleeper Sofas: Fold out the bed frame and check if the mattress is firm and free of defects.

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    Electric Functions: Plug in and test buttons/remotes (ensure batteries are included if required).

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    USB Ports: Use a device to confirm charging works.

5. Inspect the Sofa’s Condition

Sit on each seat and run your hands over the fabric/leather to check for:

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    Stains, rips, or discoloration (common in transit).

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    Loose threads, sagging cushions, or misaligned seams.

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    Odd smells (new furniture may have a slight “factory” odor—this fades in 1-2 weeks).

If you spot issues, take clear photos/videos from multiple angles and contact our team within 48 hours. We’ll guide you through the return/exchange process.

6. Assemble & Position

Most sofas arrive partially assembled (e.g., pre-attached cushions). Follow the manual to attach legs, armrests, or modules. Work slowly—over-tightening screws can damage the frame.

Once assembled, move the sofa into place. Use furniture sliders (included or purchased separately) to avoid scratching floors.

7. Final Touches

Fluff cushions, adjust throw pillows, and admire your new centerpiece. 

We’re committed to making your ownership experience seamless. If you have questions at any step, our 24/7 customer support team is here to help. Enjoy your new sofa—you deserve it!